Terms & Conditions

Blackland Lakes Booking Terms and Conditions

By booking with us, you consent to the following terms and conditions.  These terms and conditions apply to all contracts between you and us.  

Blackland Lakes is a holiday touring park solely for caravans, tents, trailer tents and motorhomes.  Guests must be holidaymakers and stay for holiday purposes only.

The safety and enjoyment of our visitors is of the utmost importance; therefore, we ask that you read the following terms and conditions before booking.  Once a booking has been made and payment has been received, you agree to abide by the following terms and conditions and any other site rules.  We reserve the right to ask guests who contravene these terms and conditions, our campsite rules, or who in any other way behave in a manner deemed unacceptable by our staff, to leave the campsite immediately with no refund.  In these circumstances, the holiday ceases and we shall not be liable for any costs incurred by you.

A £25 deposit per pitch is required at the time of booking to secure your pitch.  The full payment is required 14 days prior to arrival for individual bookings and 28 days prior to arrival for group bookings.  Please check your booking confirmation carefully to ensure that it is suitable for your requirements.  Please inform us of any discrepancy, or if you have any queries relating to our terms and conditions, within 24 hours of receipt.   Bookings are nominative and non-transferable.  Bookings must not be for more than 14 consecutive nights.  We reserve the right to refuse bookings from guests who have already completed a consecutive 14-night stay, in accordance with our maximum stay policy.  The person who makes the booking guarantees that the party will not exceed the numbers stated on the booking.  A minimum occupancy applies to all camping pitches.

Changes to Bookings

Bookings cannot be amended within 7 days of arrival.  Modifications are subject to a £10 fee.

Cancellation Policy 

If you need to cancel or amend your booking, please give as much notice as possible.  We advise that you take advantage of holiday insurance to cover your booking.  No refunds will be provided for cancellations.  

If we are unable to provide you with your booked holiday and have to cancel before your holiday is due to start, you are entitled to a full refund of the money you have paid, or we can use the credit against a future booking.

We reserve the right to refuse or cancel any bookings, and bookings from any of the following will be automatically refused or cancelled without refund:

• Hen/Stag or other parties that will disrupt our guests.
• Persons under the age of 18.  Under 18s must be accompanied by their parents or legal guardians.
• Anyone who is abusive to our team either before or during their holiday.

By making a booking with us, you have entered into a contract in which you agree, on behalf of yourself and the people in your party (including children), to act in a courteous and considerate manner towards staff and other guests.  You also agree to supervise any children in your party at all times.

You further agree that you will not:

• Commit any criminal offence or undertake any criminal activity on site.
• Commit any acts of vandalism or nuisance.
• Keep or carry any firearm or any other weapon.
• Use any unlawful drugs.
• Create any undue noise or disturbance.
• Carry on any trade or business.
• Use fireworks or Chinese lanterns.

Arrivals and departures

• Check-in is from 1pm and check-out is by 11am.  Anyone checking out after this time will incur a late departure charge. 
• Admission is only permitted after registering at reception.
• Anyone needing to arrive after the Campsite Reception has closed must notify us in advance so that alternative arrangements can be made.
• If you fail to arrive and have not contacted us by 11am on the day after your arrival date, we will cancel your booking and reserve the right to resell your pitch.  No refunds or date changes will be offered in these circumstances; however, every effort will be made to contact you before cancellation.
• Pitches will be allocated on arrival.  We will do our best to accommodate any requests made at the time of booking, but cannot guarantee which pitch you will be given prior to your arrival.  Booking is not conditional upon allocation of a certain pitch unless we confirm it in writing.
• You must follow the management’s directives when pitching your tent/unit and related equipment, which can be found on our map.
• Guests are welcome to pay for a late check-out during low and mid-season only, excluding bank holidays.  This can only be booked the day before departure (over the phone or in person) and is subject to availability at the time of enquiry.

Events Outside of Our Control

• Sadly, we cannot take responsibility or pay compensation for any failure to perform any of our obligations under these terms and conditions caused by an event outside of our control.
• If you chose to leave early, we will not be able to offer you a refund or credit note for any nights lost.
• We are unable to take responsibility for adverse weather conditions and cannot offer refunds if you are unable to travel.
• We do not accept responsibility for any damage to tents, awnings or vehicles due to adverse weather conditions.
• If your water supply freezes, we will do our best to provide you with water from an alternative source, but we will not be able to offer a refund.
• If we have to close the site due to extreme weather conditions, you are entitled to a full refund of the money you have paid, or we can use the credit against a future booking.
• In the event of a global pandemic or national emergency, we will transfer your booking to a future date.
• Our campsite is in a rural setting with numerous trees, some of which are situated near our pitches.  Although we regularly maintain the grounds, guests accept that debris, such as leaves or acorns, may fall onto their pitch.  We do not accept responsibility for any damage or injury caused by such natural occurrences.  Guests pitch at their own risk.
• We reserve the right to close the nature trail at any time, particularly in adverse weather conditions, when safety may be compromised.

General

• If you have a complaint, please speak to reception as soon as possible.  Complaints that are not brought to our attention during your stay cannot be dealt with once you have left the site.
• Quiet hours must be respected between 10.30pm and 8am.
• The Campsite Reception is open between 01/01 and 31/12, excepting Christmas Day.
• Sam’s Bar is open in our high season at restricted hours.
• You will need an Environment Agency Rod Licence in order to fish (you will need to apply for this in advance).
• All possessions are left at the owner’s risk.  Please ensure that you have adequate insurance.
• Some pitches may be uneven due to the natural landscape of the campsite.  We do not guarantee completely level ground.  Guests are advised to come prepared and pitch at their own discretion.
• RVs must be booked directly with Campsite Reception.  An additional cost applies, and they are only permitted on our Premium fully-serviced pitches due to the amount of electricity they require.
• A private health club is located on the same site; however, this facility is for members only and is not available for use by campsite guests.
• We have a minimum 2-night stay on bank holidays.
• We have a strict no smoking policy inside our amenities blocks.
• Outdoor cinema screens and/or projectors are not permitted.
• The management reserves the right to ask anyone to leave the site without providing cause, and accepts no responsibility for loss or damage to property, or injury to persons or animals, whilst on site.

Dogs

• We permit up to three well-behaved dogs per pitch.  They must be kept on short leads and supervised at all times.
• All dog foul must be cleared up and disposed of in the appropriate bins.  If dogs are seen fouling and it is not cleared up immediately, you will be asked to leave the site.
• Guide dogs are allowed on site free of charge.
• Dogs are not permitted in the lakes or the play park.
• We reserve the right to require that the owner removes their dog from site if we deem it to be a nuisance or danger to other guests.
• We allow all breeds of dog on site, providing owners comply with the current government guidelines applicable to their dog.

BBQs and Fire Pits

• BBQs and fire pits must be raised off the ground using bricks (available to borrow from reception) and supervised by an adult at all times.  Please do not burn wood; non-sparking briquettes and charcoal are available to purchase. 
• Disposable BBQs and ground level fires are not permitted.  In very dry conditions, campers will be notified if no fires or BBQs are allowed.
• BBQs and fire pits must only be used outside.
• Open fires are prohibited.
• Hot ash must be disposed of in the appropriate bins.

Vehicles

• Please keep vehicle movement to a minimum and refrain from moving your vehicle between 11pm and 5am.
• A car is only included in the rate if you are travelling with a touring caravan or a tent.  If you wish to bring a car along with your motorhome/campervan, please book an additional vehicle.
• A motorbike can be brought instead of the included car.
• Commercial vehicles, or vehicles with signage on the side, are not allowed and may be turned away with no refund given.
• We do not permit electric cars to be charged on site. 
• We do not allow people to sleep in cars.

Visitors

• All visitors must register at reception and pay a visitor fee.
• Visitors must not arrive on site before 9am and must leave the site by 10:30pm.

Photography and Filming

We regularly take photos and videos for promotional purposes.  If you do not want to appear in any material at any time, please let our reception team know on your arrival.

Campsite Rules

Children under 12 years old must be supervised at all times when on site, and are not permitted to play or run around the lakes.

Music/radio/TV can be enjoyed at an acceptable level during the day (after 8am), but must be switched off by 10.30pm.  After this time, only low-level talking is permitted.

Please refrain from using language that others may find offensive.  Anti-social behaviour will not be tolerated.  Any activity that causes harm to others, to the community or to the environment, or is deemed unacceptable in any way by a member of Blackland Lakes’ staff, will result in immediate expulsion from the campsite.

Please respect our facilities and leave them clean and tidy.  We have bins for general waste, cardboard/plastic/tins, glass and hot ash, which we encourage all visitors to use.  Unwanted camping equipment, electrical appliances and furniture should be taken away with you.  Please do not leave bags of rubbish on the ground as they attract wildlife and look unsightly.  Nappies, sanitary products, blue paper and wet wipes must not be flushed down the toilets.

Any maintenance or cleaning issues should be reported to reception immediately so that they can be resolved.  Those responsible for careless or intentional damage will be asked to pay for repairs or replacements, and will be asked to leave the site.

Our campsite is home to many forms of wildlife.  We ask that all visitors respect this and act in accordance with The Countryside Code.  Only goat food purchased from Blackland Lakes can be fed to the goats to ensure their welfare.  Please wash/sanitise your hands after coming into contact with them.

Well-behaved dogs are welcome on site (up to three per pitch), but they must be supervised, on a lead and kept under control at all times.  All dog foul must be cleaned up and disposed of in the appropriate bins.  Dogs are not permitted in the lakes or the play park.

Please ensure that you do not trespass on our neighbouring properties.  OS maps clearly mark footpaths for walkers in and around our site.  If you are unsure, please ask at reception.

Consumption of alcohol, cigarettes and e-cigarettes on site must remain within the confines of the law.  ID will be required to purchase these items from our shop or bar if there is any doubt as to a person’s age.  During its opening times, only alcohol purchased from Sam’s Bar may be consumed in and around the bar area.  Please do not remove picnic tables from Sam’s Bar.  Drugs are prohibited.  If we are made aware of any person on site not abiding by this rule, they will be reported to the police and asked to leave.

BBQs and fire pits must be raised off the ground using bricks, which are available to borrow (please ask at reception).  Please do not burn wood; non-sparking briquettes are available to purchase.  Disposable BBQs and ground level fires are not permitted.  In very dry conditions, campers will be notified if no fires or BBQs are allowed.

The speed limit on site of 5mph must be adhered to at all times for everyone’s safety.  Property and vehicles are left at the owner’s risk.

Camping pitch electricity outlets should not be used to charge electric vehicles.

Fishing Rules

Fishing is not included in the price of camping and must be paid for in advance at reception.

• No barbed hooks or hooks larger than size 4.
• No braided mainline or mainlines under 5lbs.
• Ledger rigs must be free running, not fixed.
• No ground bait is to be used and all nuts are banned.
• There is a two rod limit per swim.
• Un-hooking mats and towels used to handle fish must be wetted before use.
• No fishing is permitted from the islands or from within the lake, i.e. using waders.
• No bivvies or kit is to be left unattended – kit may be removed.
• You may only occupy the swim for which you have booked and paid.
• No keepnets to be used; landing nets must be at least 80cm at the widest point.
• Do not hold fish (especially carp) more than 2ft above the ground, as dropping them could easily kill them.
• Children under 17 years old must be accompanied by an adult.
• A rod fishing license is required.
• Anglers must also comply with the campsite rules.

How to Pitch

All pitches are marked with a numbered post with an arrow showing the side to pitch your tent/park your unit.  Your pitch has been allocated based on your requirements at the time of booking.

Standard electric pitches have 10 amp and Premium Pitches have 16 amp electricity.  Please be mindful of how many items you use at any one time, as an overload could lead to your pitch/your neighbour’s pitch tripping.  If this happens, please seek advice from a member of staff.  No refunds will be given if the electricity trips for this reason, only if there is an electrical fault.

Chemical (toilet) waste must be disposed of in one of the chemical disposal rooms, which can be found at the rear of both amenities buildings.

All pitches have space for one car.  If you have booked an additional car, please speak to a member of staff regarding the best place to park it.  Please see the diagram on the campsite map showing how to arrange your pitch.  Please be respectful of other campers.